Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. I've been waiting over a month for a towel to be shipped. Most of the reviews were terrible, but some people were absolutely happy with their orders or a bad experience made right. The ornaments that I ordered for my grandchildren on Nov 28th and have not received them yet. Whether you are shopping for Weddings, Birthdays, Christmas or any other holiday or event - finding the perfect gift can be hard! They don't stand behind their products. Personalization Mall donated goods to Lansing Food Pantry to help those in need … I was told to take a picture and send an email to their service department email. Did you NOT see all the negative reviews?? Would not order from them again. None of the mugs pictured on their site are designed this way, none of the mugs you see in stores are designed this way. No pay raises for salaried employees. Upcoming Occasions. Horrible customer service. Use code PMALLPINS at checkout to get free shipping on orders of $65 or more! I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. Business Details. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. What a fraud and scam. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. This company uses Pitney Bowes to handle their shipping. Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. Mine was a personalized name stamp, that came smudged..I had a stroke and though I’m learning to write left-handed, it’s not pretty. Sent a couple more emails and still no response two weeks later. Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. Customer service is no help. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … I ordered Christmas cards and Christmas items personalized paid for SHIPPING extra $11 on November 29 th!!! Hope someone reads this and takes heed. I ordered 2 gifts for Christmas guaranteed to be here on time. Beware!!! Valentine's Day . Personalized bath towel ($29.00) looks like the design was spray painted on. I am so disappointed with Personalization Mall this year. Ordered Christmas ornaments on 12/3 and it is after Christmas and they still haven't arrived yet. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. 4.6 out of 5 stars. 13 Reviews . I did get a return call (about 3 hours later) and explained the issue. The picture printed on the frame was distorted. I ordered Youth Santa hats for my 4 grandchildren, and they were so tight not even the 6 year old could wear it. I ordered 9 Crystal ornaments for party favors. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. A free inside look at company reviews and salaries posted anonymously by employees. Start here; Order Status; 0 items . !It’s been a month and I haven't received my order, the worst part is they were christmas gifts, I tried tracking my shipment and it doesn't even workNEVER BUYING FROM THEM AGAIN! The way you view the proof is not representative of the item. | Read 281-300 Reviews out of 305 Community. Ordered a picture frame for my daughter's graduation. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. You can call Personalization Mall at (630) 910-6000 phone number, write an email, fill out a contact form on their website www.personalizationmall.com, or write a letter to PersonalizationMall.Com, 51 Shore Dr, Burr Ridge, Illinois, 60527, United States. I would like a full return or the product reprinted (a properly printed pic, that is not uneven) and sent to me. This is the need for a clear, clean stamp, not smudged! Your experience can help others make better choices. Community See All. Your experience can help others make better choices. This is not the first time I have ordered from them but it will be the last. 4. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Personalization Mall will not be getting any more of my business EVER! Ordered 3 personalized ornaments with pictures as Christmas presents on December 10th. Sent various emails -no responses. I do not understand for the life of me why any of you people purchased from this company! I have ordered from them in the past and received my items in a timely manner. Don't you get this?!? Personalization Mall ranks 49th among Gifts Other sites. There is no way to email Pitney Bowes to document updates. On hold for 1 hour- never got to talk to anyone. They DON'T care about the meaning of the gift/purchase. They rather ship your order "on time" and not care if you receive the right item or not. These issues need to be rectified by the company. Ask a question about working or interviewing at Personalization Mall. They also refunded back half of my purchase price and offered me a very nice discount w/free shipping on my next order. Need advice? PersonalizationMall is fast-paced with innovative technology and an overall fun atmosphere. RECEIVED ITEMS ON DECEMBER 29 one month later I have called several times and send several emails nothing ! The first item came in wrong 10 days before Christmas. The Medical and Dental Plan is top of the line. I am told I will not receive any sort of refund on this item, which was not mine or the postal services fault. Report scams Check Trust Mamma! Personalization Mall Reviews 254 • Poor . Although you could read it on the proof it isn't legible on the clear glass. The products are all made in China and over priced to you the consumer. 16. or. | Read 141-160 Reviews out of 480 After speaking to Jessica S. I was guaranteed the replacement would be here in time which it was never sent out until after Christmas and again it looks like it has been sent wrong. Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. Overall rating. Do not use this company. They do not fix the mistake without charging you full price for it. 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