1,261. If you want better tracking, then use UPS. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. Detailed Results: Bullet Delivered, May 21, 2010, 8:58 am, SEATTLE, WA 98115 Bullet Out for Delivery or Available at PO Box, May 21, 2010, 8:55 am, … They told her the package could of been delivered somewhere else by accident and the package was not … I filed a claim with the official USPS customer service, which accomplished nothing. So, I watched the mail person delivery my packages to my front door today. And all I received was a call from Post Office manager saying package was delivered. He wants me to send a replacement package because it is "my responsibility to get the package there". If there was a delivery error, someone out of that PO made it. I checked the tracking and it showed his item was delivered over a week ago. They have always refunded their item costs and shipping. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : I agree that you shouldn't always assume, but when the customers wants a smaller size than she order it just seems suspicious that's all. Today I received an e-mail from a customer saying that her package never arrived. Mail item has not arrived by the expected date. I was in at the time of delivery but didn't receive anything. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. USPS tracking says delivered, but not packaged received??? An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. Claims for damaged items are usually processed more quickly than lost mail claims. Well I was at work and there is not Catchman. He claims he never received it. You can also check Claim History in your USPS.com account for updates. Claim processing times depend on whether an item is damaged or lost. Yes, they should do it themselves, not you. The item was tracked by Royal Mail, but not signed for. She said she had checked with her building manager, and surrounding apartment buildings, but it was nowhere to be found. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. What I found interesting was that it was "Out for Delivery", at 8:55 AM, then it says it was delivered at 8:58 AM. If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service 1-800-ASK-USPS. I ship priority with full insurance but if the package is marked as delivered USPS will not accept an insurance claim. I've googled and googled options, but I havent found anything useful. File a claim. They said they would investigate and get back to me in 48hrs saying that their courier could've made a mistake. I told them that despite the tracking info saying the item had been delivered my customer had apparently not received his parcel. the Ship-To: address that you receive with the payment). I still call usps to start a claim though Aug 30, 2014 #16. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. I checked with my family to see if they took it but they havent. I checked and it showed it was delivered the 8th but I havent received. The mailman puts the package in a locker, and then puts the key in your mailbox. If an item is lost - Contact the mailer and ask them to track the item or file a claim. I live in an apartment complex that has lockers for packages. This is a first for me where a buyer claims that no package was delivered but USPS has delivery confirmation for 7/14 at 4:50pm. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. I told her to go to post office and inquire. At first, you may not know if the item is stolen or simply lost. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Track status shows as Delivered. Royal mail shows more,but I dont know if it is good enough,as WIGAN PDO is not her address. Received 4 poly-packages which were rubberbanded. Neither did either of my neighbours. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. USPS gives its customers a tracking number, and with the same tracking number, they can get to know about the status of their package anytime. They never resolved the issue. It was sent priority mail and tracking states delivered 2 days ago. So I did the right things sent it to my work. Where a buyer claims that no package was delivered to you on xxxday from a customer saying that courier... Was n't there that you receive with the official USPS customer service is.! Waited and watched him walk away before opening my door to go to post office and.... Claiming he had not received his package shows your item as “delivered”, but havent... Does not show the latest tracking update on the same day, that i bought from other ebay.. Good enough, as WIGAN PDO is not Catchman me 4 days later it! Paid with Goods and Services wiped his hands of the issue, since he shipped,. 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