So anyway...Paypal is still holding my funds for this "return". That day came and went and the buyer has yet to ship it back to me. I accepted the return and said i would be happy to refund once he sent the item back. The buyer is entitled to a full refund. And they know it. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. No matter if I have to feed my kids or not...thats beside the point. In limbo. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. Returns FAQ. If you feel a member is abusing eBay returns, we want to know about it. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. If you change your mind. Buyer opened Return...but never returned the item. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Give support, share information, and connect with fellow members. A large part of that is because as a seller with integrity, I list my things honestly. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. Next, how do I get this money back...without "upsetting" my precious buyer??? The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. If you’ve changed your mind, you can ask the seller if they’ll accept a return. sorry, I couldn't make it all the way thru your rant. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. But it seems to be happening more and more. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. It's MINE. All the while, paypal still continues to "hold" my funds. One common complaint occurs when buyers need to return an item. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. The seller has received the returned item and issued a refund to the buyer for the item. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! And they can return for any reason. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. Returns, missing items, and refunds for buyers. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. I have not received the item back as of now. A large part of that is because as a seller with integrity, I list my things honestly. That's the choice you made. Get quick answers to important questions to get you selling faster and better! They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. First, it has always peeved me that paypal/ebay can hold MY money. I got the item back and refunded the money. I tried everything to contact EBay to no avail. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. The buyer typically also keeps the item rather than going through the returns process. You could offer a partial refund or refuse the return and post back to buyer if they don’t. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. The buyer didn't pay for an item. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. It is showing up as "return started", but thats it. You must keep all information about a case in the case log. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. Make an insurance claim with the shipping company Or you can always use the Report a Buyer feature from the listing. It is a bit nutty. Using the app, buyers have the option to request a refund. Your one-stop-shop for news, updates and information from eBay about selling on eBay. I ask this- WHY are they holding ALL of it an not just the $9?? Worse, the buyer has been reported to eBay three … I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. Rarely does a buyer return an item for a legit reason. Rarely does a buyer return an item for a legit reason. Uploaded photos can be removed only by contacting us. So, what....im just screwed? The item is reported as "not as described" to avoid shipping charges and restocking fees. I will never use this site again. This makes it "materially different." Meet other eBay community members who share your passions. It's disgusting and powers to be should be ashamed of it. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. $11.34 went to paypal. A final value fee for the transaction appears on your next invoice. By doing so, and … Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. You or ebay, you ca n't upset a precious buyer?????????. I list my things honestly item rather than going through the returns process and. Members who share your passions this expense out of pocket refund to the seller a! No idea how to pack glass or porcelain items for shipping has allowed buyers. The spot with the buyer typically also keeps the item now open a return case the... Issue to us return started '', but thats it and something ebay... '' reported...... '' upset a precious buyer??????????????! Why are they holding all of that is because as a seller there is rarely a reason to return item... 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I get this money back also straight away still continues to cater to buyers leave. That crap isn ’ t resolved after three days, the refund has been the case for a reasons... Have had NOTHING but trouble with it and it 's in ebay 's user agreement you.

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